Refund policy

Return Policy

We have a 7-day return policy. This means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at vendrek@proton.me.

Returns must be sent to the following address: [Insert return address]

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions about returns, you can contact us at vendrek@proton.me.

Damages and Issues

Please inspect your order when you receive it. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom products such as special orders or personalized items; and personal care goods such as beauty products.

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about whether your specific item can be returned.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you already have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

As stated above, the item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at vendrek@proton.me.